Frequently Asked Questions

All minor traffic convictions and accidents remain on your driving record for three years. Alcohol related major violations remain on your driving record for ten years. Points for traffic convictions and chargeable accidents are added and removed at the renewal of your policy. There is no change to the policy during your policy period to add or delete points.

First, make sure you, your passengers and others are not injured. If there are injuries call 911 immediately. Second, in most states the police should be notified. Third, you should give your information to the other driver(s). Provide your name, address, and telephone number. Also let them know your auto insurance coverage is through AIS. Then get this same information from the other driver(s). Finally, contact your insurance carrier at your first opportunity. Contact information may be found on your insurance identification card. If you have any questions or need help, please feel free to contact us.

As a broker of insurance, AIS represents you-the customer. We shop from our panel of 30 different insurance companies to locate the best combination of price and coverage for you! Then we continue to stand by you, periodically shopping during renewal cycles to make sure that your insurance coverage keeps pace with your changing life.

When you contact us for an insurance quote, we shop our panel of 30 different insurance companies to find the most appropriate coverage at a great price. Some of our insurance carriers specialize in good drivers, while others write mostly high-risk drivers. No matter what your situation, AIS can place you with an auto insurance company that's right for you at a very competitive price.

Even though liability coverage is advisable and often required, there are many people who do not buy insurance. If an uninsured motorist causes an accident you may not be able to recover any damages that you sustain. If you purchase Uninsured Motorist Coverage, your auto insurance company will pay you for the property damage and bodily injury caused by an uninsured motorist. It will cover you, any family member, and anyone occupying a covered automobile. The limits for this coverage are usually the same limits that you selected for liability, although you can choose lower limits. There are also times when a person who causes an accident has liability insurance but your damages exceed the limits of that person's coverage. In some states Underinsured Motorist Coverage is included in your Uninsured Motorist Coverage. In other states, you can purchase underinsured motorist insurance, which covers your excess losses up to the limit set forth in the policy.

Most state laws require that you carry a minimum amount of liability insurance, which pays for the injuries or damages you cause to someone else. While some people need only the minimum level of protection, others have assets that they need to protect. If you are unsure about how much liability insurance you need, consult an AIS insurance professional. We can tailor a program to provide the right amount of protection for you and your family.

Typically, you will receive your policy within 4 to 6 weeks. The due date of your first installment will vary depending on the pay plan you have chosen. For Bristol, your first payment may be due within 14 days. The first installment for the Mercury "3 pay" plan is due within 43 days. For most "monthly pay" plans, the due date is 30 days after inception. Review all of the material you receive carefully; your first installment bill may be included with your copy of your policy, or it may be mailed separately. Ask your sales representative or customer service representative for details of your specific pay plan.

Many of the AIS insurance carriers enable you to pay your premium online.

Please note that AIS does not accept payments - they must be made directly to your insurance carrier.

If you have any questions, please email us or call 888-772-4247 to speak with a customer service representative, Monday through Friday 8:00 AM - 6:00 PM PST.

Visit our Customer Service Department or dial 888-772-4247 and follow the prompts of our automated customer service menu. Our customer service representatives are licensed professionals who can help you with a variety of issues. Please have your policy number ready for expedited service.

Please Note: We experience heavy call volume on Mondays, Tuesdays and on the day following a holiday. If your request is not time sensitive, you may wish to call us Wednesday through Friday for fastest service.

Yes, AIS does offer Mexico Vehicle Insurance. Mexico Vehicle Insurance is a necessary coverage for driving in Mexico as the Mexican government does not recognize U.S. insurance policies.

Yes, all accidents should be reported to your insurance carrier regardless of fault. By reporting it, you assure the prompt handling of your claim and avoid possible problems in the future should you be held liable for the claim. Please visit Carrier Claim Contacts to find how to contact your carrier.

Yes, most of our companies comply with this DMV regulation. Auto insurance companies have 30 days to notify the DMV.

Yes, our National Personal Lines unit can take care of your insurance needs nationwide. Please call 877-461-2436 for a quote.

No, renewals are due on the date specified. However, some companies offer a period of time when the policy can be renewed with a lapse in coverage without having to rewrite the policy.

No, you should request the addition of your new vehicle as soon as possible. Each policy has different requirements for adding a vehicle and depending on what coverages you request, a shorter period of time is given. Also, by adding a new vehicle as soon as possible, you can avoid a delay to your claim settlement in case of an early loss.

Not all insurance policies are the same. You may have higher limits or more coverage than your neighbor. There are a number of other factors that can affect the cost of your auto insurance, such as, driving record and experience, usage, and discounts.

Some companies do extend coverage to permissive drivers, however, certain restrictions may apply. If permissive use is allowed by your carrier, it allows limited coverage to any individual who is not listed as an excluded driver on the policy and had the express or implied permission of the named insured, to use the vehicle that is covered on the policy without charging premium. For more information email us.