PRIVACY

It's important to both of us

Our Privacy Policies and Practices

Privacy Notice January 2014

In CA, AIS is Auto Insurance Specialists, LLC, CA Insurance License 0524784.

Outside of CA, AIS is PoliSeek AIS Insurance Solutions, Inc., CA Insurance License #0F51713, DBA “AIS Auto Insurance Specialists Agency “.

The ultimate parent of Auto Insurance Specialists LLC and PoliSeek AIS Insurance Solutions, Inc. (hereafter jointly referred to as AIS) is Mercury Casualty Company, a California corporation, and we abide by Mercury's Privacy Policy. If the Privacy Policy of CLIENT'S insurance company provides additional protections, AIS will abide by those provisions.

In addition, when state privacy or other laws may require greater protection of customer information, or as provided by the federal Gramm Leach Bliley Act, Auto Insurance Specialists will comply with those requirements.

You may request access and amend your personal information:

You may request access to the personal information that we record about you. The request may include the source of the information and the identity of the persons, institutions or types of institutions to whom we have disclosed such information within two (2) years prior to your request. Your request may also include the right to view such information and copy it in person, or request that a copy of it be sent to you by mail (for which we may charge you a reasonable fee to cover our costs). Your request may also include making corrections, amendments or deletions of any information in our possession. The procedures that you must follow to request access to or an amendment of your information are as follows:

To obtain access to your information: You should submit a request in writing to:

Auto Insurance Specialists
Attention: Privacy Officer
P.O. Box 6507
Artesia, CA 90702

The request should include your name, address, telephone number, and the recorded information to which you would like access. The request should state whether you would like access in person or a copy of the information sent to you by mail. Upon receipt of your request, we will contact you within thirty (30) business days to arrange for providing you with the access or the copies that you have requested.

To correct, amend, or delete any of your information: You should submit a request to the address above.

The request should include your name, address, telephone number, the specific information in dispute, and the identity of the document or record that contains the disputed information. Upon receipt of your request, we will contact you within thirty (30) business days to notify you either that we have made the correction, amendment or deletion, or that we refuse to do so and the reasons for the refusal, which you will have an opportunity to challenge.

Online Data

For each visitor to our web page, our web server automatically recognizes only the domain name, not the e-mail address (where possible).

We collect only the domain name; the e-mail addresses of those who communicate with use via e-mail; aggregate information on what pages consumers visit; and information volunteered by the consumer, such as quote requests, survey information and or site registrations.

The information we collect is not shared with other organizations for commercial purposes. All information that we collect will be used to:

  • Provide insurance quotes requested by consumers, based on the information they have supplied.
  • Maintain communication with prospective customers in order to provide information on new products, services or upcoming events.
  • Improve the content of our web page and to notify consumers about updates to our web site.

State Specific References

For California Residents

Under the California Consumer Privacy Act (“CCPA”), California residents have the right to request that we disclose:

  • The categories of personal information that we have collected about you,
  • The categories of sources from which personal information is collected,
  • The business or commercial purpose for collecting or selling information,
  • The categories of third-parties with whom we share personal information, and
  • The specific pieces of personal information that we have collected about you.

You also have the right to request that we delete any of your personal information that we collected from you. You may submit a request by clicking here, or by calling 800-496-3204. Please be aware, however, that the CCPA does not apply to information that we collect and share in the normal course of our insurance business, such as information collected when you request a quote, purchase a policy, or when we are providing policy-related services. The CCPA also does not apply to information you may have provided in connection with an employment or agency relationship with our company. So we will be unable to delete such information, and other legal obligations require us to retain it.

We cannot provide any information unless we are able to verify the identity of the person making a request. You may use an authorized agent to submit a CCPA request on your behalf, in which case we will require proof that the agent has been authorized.

You have the right to be free from discriminatory treatment for exercising your privacy rights under the CCPA. AIS does not and will not sell your personal information to others.

If you have a CCPA-related complaint, or if you wish to provide notice of an alleged violation in accordance with California Civil Code section 1798.150(b), it must be sent in writing to CCPA@aisinsurance.com, or P.O. Box 6507, Artesia, CA 90702.

For Minnesota Residents

The disclosure of personal information among AIS and affiliates is authorized under the Minnesota Insurance Fair Information Report Act, § 72A.502, subdivision 8, which allows for disclosure without written authorization where i) the personal information is used for a limited purpose and ii) the affiliate agrees not to disclose the information for any other purpose or to unaffiliated persons.

For Montana Residents

The disclosure of personal information among AIS and affiliates is authorized under Montana's Insurance Information and Privacy Protection Act, MCA 33-19-306 (12)(a) and (b), which allows for disclosure without written authorization where i) the personal information is used in connection with an audit or to enable AIS to perform an insurance function and ii) an appropriate agreement is executed with the affiliate to limit the affiliate's use and disclosure of the personal information.

For New Mexico Residents

We may disclose personal information among AIS and affiliates without written authorization pursuant to New Mexico's Privacy Rule, 13.1.2.1 through 13.1.3.23 NMAC. However, any such disclosure will be only to the extent necessary to effect, administer or enforce a transaction that you have requested or authorized.

For North Dakota Residents

NDCC 26.1-02-27 permits AIS to disclose personal information pursuant to NDCC 45-14-01-11, which sets forth North Dakota's rules promulgated in accordance with NAIC's Privacy of Consumer Financial and Health Information and allows for disclosure where appropriate opt-out notice and opportunity has been given.

For Vermont Residents

AIS is authorized to disclose personal information under Vermont's Privacy of Consumer Financial and Health Information Regulation Article IV, Sections 14(A), (B) and (C), which provide an exception to the general "opt-in" rule where AIS executes an appropriate agreement with the third party limiting use and disclosure of such personal information. AIS is further authorized to disclose personal information under Sections 15(A) and (B) which provide an exception to the "opt-in" requirement where the disclosure of personal information is necessary to affect, administer or enforce a transaction that the customer authorizes. Our release of personal information is also authorized where permitted by law under Section 16(A).